Guest Services Staff - The Novo (Goldenvoice)
Core
Provide direct guest services, ensure safety, and manage venue entry operations at live entertainment events.
Role type
Guest Services Staff
Builds
Safe and enjoyable live entertainment experiences for guests
Domain
Live entertainment / Event management
Deliverable
client delivery
Required skills
Customer service, conflict resolution, ticket scanning, alcohol monitoring, emergency communication, physical stamina
Preferred skills
Event industry experience, music industry knowledge
Responsibilities
Answer guest questions and direct them to venue areas, operate coat check rooms, scan tickets and administer wristbands, greet guests and resolve complaints, monitor guest conduct and alcohol consumption, seat guests and assist ADA patrons, enforce venue policies, act as emergency evacuation team member, monitor venue for fire safety compliance