Research Consultant
Core
Act as a trusted research expert guiding customers to gain high-quality insights and deliver them via UserTesting, helping organizations embed human perspectives into product development.
Role type
Senior IC research consultant (UX research)
Builds
Customer research maturity and adoption of UserTesting platform
Domain
User experience research / Consulting
Deliverable
dashboards & analysis
Required skills
UX research methods, consultative problem-solving, research ROI demonstration, research study planning, insight synthesis, customer coaching, platform familiarity, workshop facilitation
Preferred skills
Information repository platforms (EnjoyHQ, Dovetail), remote research tools
Technologies
UserTesting, UserZoom, EnjoyHQ, Dovetail
Responsibilities
Lead onboarding programs for customers, guide customers through research execution and best practices, plan and lead workshops on research scaling and KPIs, support building effective research studies, provide guidance on analyzing findings and presenting recommendations, help operationalize and scale research workflows, partner with internal account teams to support retention and growth, identify customer needs and tailor recommendations, contribute to internal consulting frameworks
Seniority
Senior, hands-on IC
