Insights Partner
Core
Primary post-sale value partner helping customers adopt UserTesting, increase repeat usage, and embed insights into workflows.
Role type
Senior IC customer success partner (UX research background)
Builds
Customer adoption plans, workflow integrations, and research practice enablement
Domain
SaaS / Customer Experience / UX Research
Deliverable
client delivery
Required skills
UX research, UX design, customer insights, human-centered design, qualitative/quantitative research methods, stakeholder management, facilitation, storytelling, business acumen
Preferred skills
Insights platform experience (UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze), SaaS/consulting/professional services background
Technologies
Planhat, Gong, Salesforce
Responsibilities
Serve as primary post-sale value partner for a portfolio of accounts; Help customers define success and develop adoption plans; Drive platform adoption, repeat usage, and workflow integration; Advise on research best practices and methodology selection; Translate research concepts into practical guidance for stakeholders; Partner with Account Executives on renewals and expansion; Identify adoption risks and recommend solutions; Connect customers to internal resources.
Seniority
Senior, hands-on IC