IT Professional I
Core
Provides unit-level IT support for workstation hardware, software, and network issues within a higher education environment.
Role type
entry-level IT support specialist
Builds
workstation support, general technical support, departmental operational support
Domain
higher education + IT infrastructure
Required skills
hardware installation and configuration, software troubleshooting, network issue resolution, system security monitoring, ticketing system usage, Windows OS support, Microsoft 365 administration
Preferred skills
higher education IT support experience, enterprise environment support, peripheral device management, IT service management tools proficiency, customer-facing technical communication
Technologies
Windows, Microsoft 365, ticketing systems
Responsibilities
install and maintain workstation hardware and software, troubleshoot and resolve workstation and network issues, provide centralized support for computer needs, assist in planning and coordinating operational matters, participate in training and professional development
Seniority
entry-level, hands-on IC
