Xome Customer Service Associate II - Bilingual
Core
Serve as the face and voice of the company by interacting with customers across voice, email, and chat channels to solve issues, complaints, and inquiries.
Role type
Customer Service Associate
Builds
Customer satisfaction and resolution across multiple lines of business
Domain
Real Estate Technology
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multitasking, time management, attention to detail, basic computer proficiency
Preferred skills
Leading special projects, collaborating to improve processes, maintaining positive attitude
Responsibilities
Respond to customer inquiries via phone, email, or chat; resolve customer issues and complaints; document customer interactions; provide accurate product and service information; follow up to ensure resolution; escalate priority issues; lead special projects.
Seniority
Entry-level, 1+ years experience