OpenShift Technical Account Manager
Core
Enterprise-level engineer providing direct technical and architectural guidance for Red Hat OpenShift Container Platform to key customers, acting as a point of contact for major incidents and advocating for customer needs.
Role type
Senior Technical Account Manager (TAM)
Builds
Long-lasting customer loyalty and successful cloud technology outcomes for enterprise clients
Domain
Enterprise cloud, container orchestration, Kubernetes, Platform-as-a-Service (PaaS)
Deliverable
client delivery
Required skills
Container orchestration, Kubernetes, PaaS administration, enterprise cloud solutions, IT automation, enterprise architecture, issue escalation, customer relationship management, technical documentation, strategic business alignment
Preferred skills
Continuous integration (CI), continuous delivery (CD), Red Hat Certified Engineer (RHCE)
Technologies
Red Hat OpenShift Container Platform, Kubernetes, container registries, microservices
Responsibilities
Support enterprise customers in implementing automated and containerized cloud application platform solutions; Perform technical reviews to proactively identify and prevent issues; Manage and grow customer relationships by delivering attentive, relationship-based support; Troubleshoot technical issues and drive issue escalation; Create customer engagement plans and maintain documentation; Complete analysis and present periodic reviews of operational performance to customer leadership; Travel occasionally to visit regional customers.
Seniority
Senior, hands-on IC
