Guest Services Associate
Core
Provide high-level customer service, welcome patients and visitors, and ensure safety screening procedures at a hospital facility.
Role type
Guest Services Associate
Builds
Positive first impressions and safe patient/visitor flow
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, Safety screening, Wheelchair assistance, Patient transport coordination, Emergency response, Policy enforcement
Responsibilities
Welcome patients, visitors, vendors, and guests; Perform screening procedures for patients, guests, and vendors; Assist patients with vehicle access, valet parking, and shuttle services; Escort or transport patients in wheelchairs to priority locations; Coordinate patient transport services; Evaluate need for patient transfer and lift team; Ensure hospital entrances and lobbies are clear and orderly; Enforce no smoking policy; Report safety concerns and patient issues; Resolve visitor inquiries; Distribute maps and brochures; Utilize patient information systems to provide accurate information.