Patient Service Specialist, Day Shift, Outpatient Imaging
Core
Greet and direct patients, schedule appointments and tests, verify insurance information, register patients, collect payments, and counsel patients on costs in an outpatient imaging department.
Role type
Patient Service Specialist (Administrative)
Builds
Patient appointment schedules and registration records for outpatient imaging services
Domain
Healthcare / Medical Imaging
Deliverable
product features
Required skills
Patient scheduling, Insurance verification, Patient registration, Payment collection, Customer service, Medical terminology, Computerized scheduling systems, Typing (30 wpm)
Preferred skills
IDX patient scheduling systems, Office management in ambulatory care, Patient care environment experience
Technologies
Computerized scheduling systems, IDX
Responsibilities
Greet and direct patients for appointments and tests; Schedule patient appointments and physician referrals; Verify patient demographic and insurance information; Perform pre-registration and patient registration; Counsel patients on unpaid balances and anticipated costs; Collect payments and prepare receipts; Print forms and daily scheduling reports; Review and balance daily cash receipts; Assist physicians and nursing staff with patient encounters.
Seniority
Entry-level to Mid-level, hands-on IC