Manager, Systems Reliability Engineering (MGMT)
Core
Lead the BCOM B2B commerce platform operations team across LATAM and India, ensuring service reliability, order-flow integrity, and operational excellence for revenue-facing systems.
Role type
Manager, Systems Reliability Engineering (Operations)
Builds
BCOM B2B commerce platform, Marketplace, Dropship solutions, YourXX, CX360, and related commerce integrations supporting order capture and revenue generation.
Domain
B2B E-commerce, Order Management, Enterprise Application Operations
Required skills
IT production support, application operations, platform engineering, Site Reliability Engineering, team leadership, hiring, coaching, performance management, succession planning, incident response, root cause analysis, service transition, vendor management, AI-enabled operations, automation, ITSM, governance, observability.
Preferred skills
Experience with SAP OTC, AEM, middleware, follow-the-sun support models, distributed team management.
Technologies
SAP OTC, AEM, middleware, AI tools, automation frameworks, observability platforms.
Responsibilities
Build and develop the global BCOM operations team across LATAM and India; Own the BCOM operating model, service-level objectives, and operational governance; Serve as senior escalation point for major incident response and corrective action planning; Lead service transition from incumbent support partners; Set the roadmap for AI-enabled operations and automation.
Seniority
Manager, hands-on leadership
