HR Operations Lead, LATAM Shared Services
Core
Regional operational subject matter expert for HR Operations processes, benefits administration, leave administration, ServiceNow HRSD case management, Workday HCM, and Tier 1 payroll inquiry support across LATAM.
Role type
Senior IC HR Operations Lead
Builds
Operational stability and process governance for HR Shared Services in LATAM
Domain
Human Resources / Shared Services / LATAM
Deliverable
dashboards & analysis
Required skills
Benefits administration, Leave administration, ServiceNow HRSD, Workday HCM, Tier 1 payroll inquiry support, SOP development, Cross-functional coordination, Risk identification, Process improvement
Preferred skills
UKG or workforce management platform experience, Third-party payroll/HR provider partnership experience
Technologies
ServiceNow, Workday HCM, UKG
Responsibilities
Serve as primary functional escalation point for HR Operations processes; Provide functional guidance to Specialists and Coordinators on complex scenarios; Develop and maintain assigned benefits, leave, and case-management SOPs and knowledge articles; Identify execution risks, recurring issues, and improvement opportunities; Coordinate cross-functional issue resolutions; Support implementation and transition of benefits programs and vendors.
Seniority
Senior, hands-on IC