Customer Representative II
Core
Respond to customer inquiries via phone, email, and chat; handle and resolve complaints; maintain records of interactions and transactions.
Role type
Customer Service Representative
Builds
Customer service delivery for cancer research, environmental protection, and food safety products
Domain
Life Sciences / Healthcare / Environmental
Deliverable
client delivery
Required skills
Customer service, Communication, Problem-solving, Time management, CRM software, Microsoft Office
Responsibilities
Respond to customer inquiries via phone, email, and chat; Handle and resolve customer complaints; Maintain detailed and accurate records of customer interactions and transactions; Identify and raise priority issues to the appropriate teams; Collaborate with other departments to ensure flawless service delivery; Assist in the development and implementation of new customer service procedures and policies.