Lead - Service Support Coordinator - AMS
Core
Administrative coordinator managing work order administration, dispatching services, and supporting service delivery processes for Thermo Fisher stakeholders and field engineering teams.
Role type
Service Support Coordinator
Builds
Internal support processes for service delivery and field engineering operations
Domain
Industrial equipment services / Field Service Management
Required skills
Work order administration, dispatching, scheduling, data management, ERP system usage, cross-functional communication, process improvement, vendor management, customer inquiry handling
Preferred skills
SAP or other ERP experience, Microsoft Office proficiency, change management implementation
Technologies
Maximo, SAP, Microsoft Office (Outlook, Excel)
Responsibilities
Manage work order creation and follow-up in Maximo, dispatch services to internal teams and third-party providers, schedule third-party services, monitor service requests and work orders, maintain equipment records in databases, handle escalated inquiries and complaints, support AMS Customer Care strategies, train team members on processes and systems
Seniority
Junior to Mid-level, hands-on IC
