Customer Service Representative
Core
Senior Customer Service Representative handling administration, order management, quotations, and master data maintenance across phone and email channels.
Role type
Senior Customer Service Representative
Builds
Customer support operations and data accuracy for global scientific solutions
Domain
Life Sciences / Scientific Instruments
Deliverable
dashboards & analysis
Required skills
Order management, Quotation processing, Master data maintenance, ERP systems, CRM platforms, Microsoft Office, Multichannel communication, Problem-solving, Data accuracy, Stakeholder relationship management
Preferred skills
Business Administration or Science background, Experience in shared service centers, Cross-functional collaboration
Technologies
ERP systems, CRM platforms, Microsoft Office
Responsibilities
Handle customer interactions via phone and email, Manage orders and quotations, Maintain master data accuracy, Collaborate with cross-functional teams, Resolve complex customer requirements and escalations, Meet performance metrics and service level agreements
Seniority
Senior, hands-on IC