Sr Customer Service Representative
Core
Senior Customer Service Representative handling administration, order management, quotations, and master data maintenance to support the customer lifecycle.
Role type
Senior Customer Service Representative
Builds
Customer service operations and data accuracy for Thermo Fisher Scientific's global scientific solutions.
Domain
Life Sciences / Scientific Instruments
Deliverable
dashboards & analysis
Required skills
Order management, Quotation processing, Master data maintenance, ERP systems, CRM platforms, Microsoft Office, Problem-solving, Data accuracy, Stakeholder relationship management, Escalation handling, Performance metrics tracking
Preferred skills
Business Administration or Science degree, Additional language proficiency, Cross-functional collaboration
Technologies
ERP systems, CRM platforms, Microsoft Office