Customer Service Specialist I
Core
Order management specialist handling high-end order processing, quotations, and master data maintenance for North America, EMEA, and APJ regions.
Role type
Senior IC order management specialist
Builds
Order fulfillment and data integrity for global scientific instrument and reagent customers
Domain
Life Sciences / Scientific Instruments / Order Management
Required skills
Oracle JD Edwards, SAP, order management, financial process adherence, complex problem solving, audit and complaint resolution, multi-tasking, time management
Preferred skills
Bachelor's degree in Arts/Science/Commerce/Business, 4.5-7 years experience, client service background, strong verbal/written communication, detail-oriented, ability to work night shifts
Technologies
Oracle JD Edwards, SAP, Microsoft Office
Responsibilities
Perform high-end order processing tasks using Oracle JD Edwards and SAP; ensure adherence to internal/external processes and financial transaction accuracy; solve complex problems and improve processes; meet daily turnaround time and SLA guidelines; audit and handle customer complaints; build collaborative relationships internally and externally.
Seniority
Senior, hands-on IC