Technical Support Specialist II, Water Analysis Instruments
Core
Provide technical and application support for Thermo Fisher Scientific's electrochemistry products, including pH meters and electrodes, primarily by phone and email.
Role type
Technical Support Specialist II
Builds
Electrochemistry instruments and solutions for environmental, food safety, and healthcare applications
Domain
Environmental science / Water analysis / Electrochemistry
Deliverable
client delivery
Required skills
pH measurement knowledge, troubleshooting, product recommendation, CRM proficiency, technical writing, root-cause analysis, laboratory equipment familiarity
Preferred skills
wet chemistry experience, water quality experience, training/mentoring experience, quality management systems experience
Technologies
Salesforce, SAP, Baan, Microsoft Office
Responsibilities
Recommend solutions and troubleshoot product issues, respond to web-generated leads, contribute to knowledge resources, gather customer feedback for R&D, partner with Quality teams on root-cause investigations, provide training and develop application notes, maintain product materials and website content
Seniority
Mid-level, hands-on IC