IT Desk Site Support - System Analyst (m/f/d)
Core
2nd-level end-user support for hardware, applications, and IT infrastructure issues.
Role type
System Analyst (2nd Level Support)
Builds
IT support services and system availability for employees
Domain
Life Sciences / IT Infrastructure
Required skills
Windows OS, PC hardware, Microsoft Office, IT infrastructure, change control, user/device management, data security compliance, GDPR/GXP compliance
Preferred skills
IT education (Diploma/Bachelor), end-user support experience, stress management, flexibility
Technologies
Windows, Microsoft Office
Responsibilities
Provide 2nd-level end-user support for hardware and applications; Manage user and device accounts including documentation; Assist with infrastructure changes and change control; Ensure data security and privacy compliance (GDPR, GXP); Collaborate with global IT teams on roll-outs; Participate in regional meetings
Seniority
Mid-level, hands-on IC