System Analyst
On-site
Core
2nd level IT support for end-users, managing hardware, applications, and system availability within SLA targets.
Role type
2nd level system analyst (IT support)
Builds
IT support services for employees
Domain
IT infrastructure and end-user support
Required skills
Windows OS and PC hardware knowledge, Microsoft Office proficiency, IT infrastructure expertise, change control management, user and device management, data and system security compliance
Preferred skills
English language skills, ability to work under stress, flexibility
Technologies
Windows, Microsoft Office
Responsibilities
Provide 2nd level support for hardware and applications, manage user and device accounts, assist with infrastructure changes, ensure compliance with GDPR and GXP policies, collaborate with global IT teams
Seniority
Mid-level, hands-on IC