Sr Customer Service, Sales Specialist
Core
Structured customer-facing commercial front door for Product Inspection pre-order activities, translating customer needs into accurate proposals and coordinating cross-functional inputs.
Role type
Senior Customer Service Sales Specialist (Pre-order & Proposal Coordination)
Builds
Accurate commercial proposals, complete pre-order packages, and smooth handovers to Order Management for systems, service contracts, and aftermarket solutions.
Domain
Life Sciences / Scientific Instruments / Aftermarket Services
Deliverable
product features
Required skills
Commercial proposal preparation, cross-functional stakeholder coordination, CRM data management, pre-order package assembly, quote follow-up and conversion support, technical feasibility validation liaison
Preferred skills
Technical or commercial degree, experience in sales support or proposal coordination
Technologies
Salesforce
Responsibilities
Triage customer requests and provide timely first response, support Sales in preparing quotations and commercial proposals, manage complex opportunities requiring engineering inputs, ensure pre-order package completeness before PO receipt, monitor quote aging and support conversion, maintain accurate CRM funnel data
Seniority
Mid-Senior, hands-on IC
