Field Applications Scientist, HID
Core
Customer-facing technical expert providing training, application support, and pre-sales support for HID forensic DNA products and workflows across Western North America.
Role type
Field Applications Scientist (FAS)
Builds
Customer success in implementing, using, and optimizing HID forensic DNA products and workflows
Domain
Forensic science / Human identification / DNA analysis
Deliverable
client delivery
Required skills
Forensic DNA workflow expertise, DNA instrumentation and chemistry knowledge, application software proficiency, technical troubleshooting, customer training and presentation, scientific communication, remote field management
Preferred skills
Pre-sales technical consultation, experience with law enforcement or government laboratories, familiarity with HID product portfolio
Technologies
Forensic DNA instrumentation, chemistries, analysis software
Responsibilities
Deliver on-site and remote customer training on HID products and workflows; troubleshoot customer workflows and product performance issues; provide pre-sales technical consultation and product demonstrations; support post-sales implementation and optimization; collaborate with sales and internal teams to resolve customer needs; document field activities and provide feedback to internal teams
Seniority
Mid-level, hands-on IC
