Sr Customer Service Administrator
Core
Manage customer relationships, process orders and contracts, handle tenders and quotations, and coordinate shipments for scientific solutions.
Role type
Senior Customer Service Administrator
Builds
Order fulfillment, contract administration, and tender documentation for global scientific customers
Domain
Life Sciences / Healthcare / Scientific Instruments
Deliverable
client delivery
Required skills
Contract administration, Tender/bid documentation, Order processing, ERP systems (SAP, QAD), CRM platforms (Salesforce), Microsoft Office suite, GMP/ISO standards knowledge
Preferred skills
Pharmaceutical/healthcare industry experience, Science/business administration background, Process improvement mindset
Technologies
SAP, QAD, Salesforce, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Responsibilities
Manage customer relationships, Process orders and contracts, Handle tenders and quotations, Coordinate shipments, Maintain documentation
Seniority
Senior, hands-on IC