GTS Engineer II
Core
IT Site support engineer maintaining IT systems efficiency and providing assistance to local end-users in Sofia.
Role type
Systems Administrator (IT Support)
Builds
IT support services for local end-users and regional locations
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Windows 11 support, Microsoft Intune, Microsoft Autopilot, PC hardware installation and configuration, Windows and Mac OS environment support, 2nd and 3rd level support, incident resolution, software installation, desktop application support, IT inventory management, license validation, business continuity planning, colleague onboarding and offboarding
Preferred skills
System integration experience, Microsoft Office 365 product family expertise, remote tools support, antivirus and backup program management, hardware imaging
Technologies
Windows 11, Intune, Autopilot, Windows OS, Mac OS, Microsoft Office 365
Responsibilities
Provide support to local end-users and other locations within the region, both remotely and on-site; Install, configure, coordinate, and support local PC hardware and applications; Maintain end-user support at the 2nd and 3rd level; Ensure timely resolution of IT incidents, service requests, and problems; Supervise and track work requests to meet SLAs; Participate in audits and business continuity planning activities; Travel up to 25% to support other sites when required
Seniority
Mid-level IC
