Field Service Engineer II
Core
Install, maintain, troubleshoot, and repair complex analytical and life science instruments for customers in research, industrial, and healthcare settings.
Role type
Field Service Engineer II (IC)
Builds
Reliable operation of sophisticated analytical and life scientific instruments
Domain
Life Sciences / Analytical Instrumentation
Deliverable
physical/clinical work
Required skills
Instrument installation, maintenance, troubleshooting, repair, customer training, technical documentation interpretation, schematics reading, sales promotion, independent work
Preferred skills
Fluidics, optics, electronics, automation systems knowledge, GxP/GLP environment familiarity, instrument qualification experience, technical/electrical certifications
Technologies
Microsoft Office, service management software
Responsibilities
Install, maintain, troubleshoot, and repair complex instruments; Provide technical support and customer training; Document service activities and prepare reports; Collaborate with internal teams to resolve issues; Promote and sell service products; Work outside normal business hours when required
Seniority
Mid-level, hands-on IC