Supervisor, Field Service
Core
Lead and support a team of field service engineers to deliver technical troubleshooting, repair, and maintenance for complex scientific and industrial systems.
Role type
Senior IC field service supervisor (technical operations)
Builds
On-site service repairs, preventive maintenance, and system diagnostics for scientific instruments
Domain
Life Sciences / Industrial Equipment / Field Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
complex system troubleshooting, electronics repair, mechanics, diagnostic equipment operation, team leadership, service delivery management, regulatory compliance, project management, KPI tracking, physical lifting (50 lbs), travel management
Preferred skills
Engineering or Sciences degree, EPA/HVAC/R/Electronics certifications, multilingual skills
Technologies
service management software, CRM systems, Microsoft Office suite
Responsibilities
Coordinate service activities and manage team performance, ensure adherence to GMP and safety standards, maintain customer relationships, develop team members, manage service KPIs and continuous improvement initiatives, perform or oversee physical service functions
Seniority
Senior, hands-on IC with leadership responsibilities