Team Leader- Customer Service Administration
Core
Lead and develop a team while managing tender administration, contract management, and process improvement initiatives to ensure operational excellence and service delivery.
Role type
Team Leader, Customer Service Administration
Builds
Service delivery operations, tender and contract administration, process improvements
Domain
Life Sciences / Scientific Instruments / Regulated Environments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and staff development, Tender administration, Contract management, Process improvement, Cross-functional project coordination, Quality compliance (cGMP, QMS, SOPs), Service contract and quotation management, Data analysis and reporting (Excel), CRM/ERP/Service Management systems, Regulatory compliance
Preferred skills
Business Administration or Logistics degree, Experience in regulated environments, Knowledge of cGMP, Experience with Quality Management Systems
Technologies
Microsoft Office Suite (Excel), CRM, ERP, Service Management systems
Responsibilities
Lead and coach a team of customer service administrators, Manage tender administration and contract lifecycles, Coordinate cross-functional projects to enhance service delivery, Ensure compliance with quality standards and regulatory processes, Analyze service data and generate performance reports, Implement process improvement initiatives
Seniority
Individual Contributor with Leadership responsibilities