Regional Service Manager - Eastern Canada
Core
Manage a field service team delivering installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments in Eastern Canada.
Role type
Senior regional service manager (field team leadership)
Builds
Field service operations and revenue growth for analytical instruments
Domain
Life Sciences / Analytical Instrumentation
Deliverable
client delivery
Required skills
People management, technical aptitude for analytical instrumentation, business growth, customer relationship management, operational improvement, project management, CRM proficiency, travel management
Preferred skills
Service management certifications, process improvement methodologies, regulated environment experience (GMP/GLP)
Technologies
CRM systems, Microsoft Office suite, service management tools
Responsibilities
Manage field service engineers, implement service strategies, optimize team performance, build customer relationships, achieve revenue targets, ensure quality and safety standards
Seniority
Senior, hands-on IC with people management
