Senior Client Services Specialist, OEM IVD
Core
Senior Client Services Project Manager supporting the OEM IVD business, acting as a key point of contact for customers and Business Development Managers to ensure smooth order execution and coordination across internal teams.
Role type
Senior IC client services project manager (sales support)
Builds
Customer order fulfillment, shipment tracking, and cross-functional coordination for In Vitro Diagnostics (IVD) products
Domain
Life sciences, diagnostics, IVD, medical technology
Deliverable
client delivery
Required skills
complex customer inquiry management, cross-functional coordination, revenue execution support, process improvement identification, structured follow-up, ownership of complex requests
Preferred skills
training and onboarding support, ERP system usage, life sciences industry experience, additional language skills (Norwegian)
Technologies
ERP systems, customer portals, MS Office
Responsibilities
Coordinate daily customer requests including purchase orders, forecasts, and shipment follow-up; manage product samples, documentation, complaints, deviations, and troubleshooting; collaborate with Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality; identify recurring issues and suggest workflow improvements
Seniority
Senior, hands-on IC