Professional Service Manager - Japan
Core
Lead Professional Services business for DSAS, delivering LIMS solutions and ensuring operational execution, revenue delivery, and customer satisfaction in Japan.
Role type
Senior Professional Service Manager
Builds
Laboratory Information Management System (LIMS) solutions
Domain
Life Sciences / Enterprise Software / Digital Laboratory
Deliverable
production ML models | product features | client delivery
Required skills
Service management, Project governance, Customer escalation management, Service strategy development, CRM and data analytics, Matrix organization navigation, Travel management
Preferred skills
Lean Six Sigma, Enterprise software implementation, Strategic account management
Technologies
JIRA, Salesforce, MS Project
Responsibilities
Lead Professional Services business for DSAS, ensure operational execution and resource productivity, manage customer escalations, develop service strategies and business growth initiatives, build and maintain customer relationships at all levels
Seniority
Senior, hands-on operational and commercial leader