Professional Service Manager - Japan
Core
Lead Professional Services business for DSAS, delivering LIMS solutions and ensuring revenue delivery, operational execution, and customer satisfaction in Japan.
Role type
Senior Professional Service Manager
Builds
Laboratory Information Management System (LIMS) solutions
Domain
Life Sciences / Enterprise Software Implementation
Required skills
Service management, project governance, customer escalation management, service strategy development, CRM/data analytics, matrix organization navigation, Japanese language, business English
Preferred skills
Lean Six Sigma, ITIL, PMP, complex technology services experience
Technologies
JIRA, Salesforce, MS Project
Responsibilities
Lead Professional Services business for DSAS, ensure revenue delivery and operational execution, manage project governance and customer escalations, develop service strategies and business growth initiatives, build and maintain customer relationships at all levels
Seniority
Senior, hands-on operational and commercial leader
