Field Service Engineer
Core
Deliver high-quality technical service and customer support for sophisticated analytical instrumentation (LCMS and HPLC) in research, industrial, pharmaceutical, and healthcare environments.
Role type
Field Service Engineer II (Instrumentation)
Builds
LCMS and HPLC systems for research, industrial, pharmaceutical, and healthcare customers
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
physical/clinical work
Required skills
LCMS and HPLC installation, maintenance, troubleshooting, and repair; electronic and mechanical fault diagnosis; high-vacuum system experience; enterprise network support; technical documentation interpretation
Preferred skills
High-voltage equipment experience; Chromeleon or comparable chromatography software expertise; relevant technical or product certifications
Technologies
LCMS, HPLC, Chromeleon, enterprise networks
Responsibilities
Install, commission, maintain, troubleshoot, and repair LCMS and HPLC instruments at customer sites; perform preventive and corrective maintenance; diagnose complex electronic, mechanical, vacuum, and software issues; provide technical guidance and training to customers; complete field service reports and technical records; identify recurring product issues and provide feedback to internal teams
Seniority
Mid-level, hands-on IC