Senior Customer Service Representative - German Speaking
Core
Provide exceptional customer support for external and internal stakeholders in administration, order management, quotations, and master data within a Shared Service Center environment.
Role type
Senior Customer Service Representative (German Speaking)
Builds
Customer service operations and data accuracy for life sciences clients
Domain
Life Sciences / Shared Services
Deliverable
dashboards & analysis
Required skills
German (C1), Customer Relationship Management systems, ERP systems, Microsoft Office, problem-solving, multitasking, data accuracy, process adherence
Preferred skills
Cross-training, training material development, handling escalations
Responsibilities
Manage complex customer requirements and escalations, process orders and quotations, maintain master data accuracy, liaise with partner functions (sales, finance, distribution), meet KPI metrics, develop training materials, utilize daily customer service reports
Seniority
Mid-level, hands-on IC