Senior Customer Service Representative - German Speaking
Core
Provide exceptional customer support for external clients and internal stakeholders in administration, order management, quotations, and master data within a Shared Service Center.
Role type
Senior Customer Service Representative (German Speaking)
Builds
Customer service operations and data accuracy for life sciences clients
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
German (C1), customer service experience, ERP systems, CRM systems, problem-solving, multitasking, data accuracy, Microsoft Office
Preferred skills
ERP systems experience, Bachelor's Degree
Responsibilities
Manage complex customer requirements and escalations, process orders and quotations, maintain master data accuracy, liaise with partner functions (sales, commercial, finance), develop and review training materials, meet KPI metrics, participate in cross-training for seasonal support
Seniority
Mid-level, hands-on IC