Technical Support Specialist, Ion Chromatography
Core
Provide advanced remote technical support for Ion Chromatography, Sample Preparation, Liquid Chromatography, and Discrete Industrial Analyzer product portfolios, troubleshooting complex hardware, software, and application issues.
Role type
Senior IC Technical Support Specialist (Analytical Instrumentation)
Builds
Remote resolution for analytical instrumentation issues, improved customer experience, support for new product introductions
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
client delivery
Required skills
Ion Chromatography (IC) instrumentation support, Sample Preparation (SP) instrumentation support, Chromeleon Chromatography Data System, hardware troubleshooting, software troubleshooting, laboratory applications, Windows operating systems, networking fundamentals, technical documentation
Preferred skills
Liquid Chromatography (LC/HPLC) support, Discrete Industrial Analyzer (DIA) support, Thermo Fisher Scientific instrumentation experience, Chemical Engineering degree, Electronics degree, Physics degree
Technologies
Chromeleon, Windows, CRM systems
Responsibilities
Troubleshoot complex hardware, software, and application issues using remote diagnostic technologies; Partner with Field Service Engineers to resolve customer issues; Collaborate with Product Management, R&D, and Manufacturing to improve remote resolution and support new products; Explain complex technical concepts to customers and colleagues
Seniority
Senior, hands-on IC