Supervisor, Field Service EM
Core
Lead and manage a team of Field Service Engineers (FSE) for high-performance electron microscopy solutions, while performing 50% of field service activities including installation, troubleshooting, and repair.
Role type
Senior Field Service Supervisor (Electron Microscopy)
Builds
High-performance microscopy workflow solutions (TEM, SEM, SDB, XPS) for research and industrial customers
Domain
Scientific instrumentation / Electron Microscopy
Deliverable
client delivery
Required skills
Team leadership and mentoring, Field service operations, Installation planning, Troubleshooting and repair of high-tech systems, Escalation management, Stakeholder coordination (Sales, Service, Customers)
Preferred skills
TEM/SEM/SDB/XPS product expertise, Prior team management experience, B2+ English/German/French, Valid driver's license (B)
Technologies
TEM, SEM, SDB, XPS
Responsibilities
Line management of FSE team, Performance management and development, Staff scheduling, Coordination with sales and service teams, Review support requests with 2nd line, Handle customer critical communication, Ensure health and safety protocols, Coordinate technical training, Participate in customer meetings, Perform 50% field service activities
Seniority
Senior, hands-on IC with team leadership