Field Service Supervisor (Semiconductor) Austin, TX
Core
Lead a team of Field Service Engineers supporting advanced electron microscopy and semiconductor analysis systems at a key customer site.
Role type
Senior Field Service Supervisor (Semiconductor/Analytical Instruments)
Builds
Reliable operation of TEM, SEM, FIB, and semiconductor wafer equipment for research and failure analysis
Domain
Semiconductor manufacturing and materials characterization
Required skills
Team leadership and coaching, complex equipment troubleshooting, root cause analysis, customer stakeholder management, technical escalation handling, equipment reliability improvement, training and skill gap identification
Preferred skills
Semiconductor industry experience, experience with ultra-high vacuum and high-voltage systems, familiarity with XPS and EFA workflows
Technologies
Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), DualBeam/Focused Ion Beam (FIB), X-ray Photoelectron Spectroscopy (XPS), Electronic Failure Analysis (EFA), semiconductor wafer equipment
Responsibilities
Coach and develop Field Service Engineers, guide technical troubleshooting and escalations, build trusted relationships with customer stakeholders, identify recurring technical challenges and implement solutions, collaborate with internal engineering teams, promote accountability and continuous improvement in service execution
Seniority
Senior, hands-on IC with people leadership