Customer Service Manager Austria and Switzerland (m/f/d)
Core
Lead high-quality Customer Service operations for the Austrian and Swiss markets, ensuring timely, consistent, and compliant customer-facing and back-office services.
Role type
Senior Customer Service Manager (DACH region)
Builds
Customer-facing and back-office services for patients, caregivers, and business partners
Domain
Health technology / Consumer Diagnostics
Required skills
People leadership, Operational management, Data-driven continuous improvement, Cross-functional leadership, Risk management, Strategic planning
Preferred skills
Experience in regulated industries, Multi-market management
Technologies
N/A
Responsibilities
Lead high-quality Customer Service operations for the Austrian and Swiss markets, Own operational performance and governance, Shape and execute the workforce strategy, Lead, coach, and develop the team, Use customer and operational insights to identify trends, Ensure effective controls and compliance, Partner cross-functionally with Commercial, Supply Chain, Quality, HR, IT, and external partners
Seniority
Senior, hands-on IC with management responsibilities