Senior Customer Service Representative – Export Order Management and Fulfilment Team
Core
Manage the full lifecycle of export orders, including processing, logistics coordination, shipping administration, and customer communication for Thermo Fisher Scientific.
Role type
Senior Customer Service Representative (Export Order Management)
Builds
Export order fulfillment and logistics coordination for life sciences customers
Domain
Life Sciences / Export Logistics
Deliverable
product features
Required skills
Export order processing, logistics coordination, shipping administration, ERP system usage, CRM system usage, stakeholder management, problem-solving, English fluency
Preferred skills
French language, experience with freight forwarders, experience in international environments
Technologies
ERP systems, CRM systems, Microsoft Excel, Microsoft Outlook
Responsibilities
Process export customer orders accurately, coordinate with logistics partners and factories, monitor shipment status and resolve delivery issues, maintain customer and order records, collaborate with cross-functional teams, meet daily/weekly/monthly KPIs
Seniority
Mid-level, hands-on IC
