Customer Service Specialist (w/m/d) (befristet)
Core
Operative handling of customer service daily business, processing customer orders, and serving as a central contact for international customers.
Role type
Customer Service Specialist (Order Processing & Administration)
Builds
Invoices, shipping documents, and order confirmations for scientific instrumentation and measurement systems.
Domain
Life Sciences / Scientific Instruments / Trade & Logistics
Required skills
Order processing, invoicing, shipping documentation, ERP systems, CRM systems, export regulations, international customer communication
Preferred skills
ABAS ERP, Salesforce, knowledge of customs and foreign trade, additional languages
Technologies
ABAS ERP, Salesforce, Office applications
Responsibilities
Process incoming customer orders including price/rate checks and payment terms; Create invoices and payment documents; Coordinate shipping documents considering export and hazardous material regulations; Act as central contact for international customers and sales staff; Monitor customer service KPIs; Participate in process improvement projects.
Seniority
Mid-level, hands-on IC