Customer Care Supervisor Export
Core
Lead export order management and fulfillment operations for a global business services team, ensuring compliance with international trade regulations and driving operational efficiency.
Role type
Senior IC Export Order Management Supervisor
Builds
Export order processing workflows and customer fulfillment services
Domain
Life Sciences / International Trade Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, Export operations management, International trade compliance, ERP systems (SAP, Oracle), KPI tracking, Process improvement, Stakeholder management, SLA management
Preferred skills
Shared services experience, Continuous improvement methodologies, Strategic account management
Technologies
SAP, Oracle, Microsoft Office
Responsibilities
Issue process guidance and operational directives for export transactions; Act as escalation point for complex/high-risk export orders; Manage a team of 10+ customer care representatives; Drive process standardization and continuous improvement; Monitor KPIs including export cycle time and OTIF delivery; Collaborate with Supply Chain, Trade Compliance, and Finance teams.
Seniority
Senior, hands-on IC with people management