Sr Business Analyst
Core
Own business analysis and requirements for Enterprise Commercial AI solutions to improve customer experience and commercial productivity.
Role type
Senior Business Analyst (Commercial Domain)
Builds
Enterprise Commercial AI solutions
Domain
Life Sciences / Commercial Operations / AI
Deliverable
production ML models | product features
Required skills
Enterprise digital product delivery, Commercial processes (CRM, Lead-to-Opportunity, Quote-to-Order, Pricing, Forecasting, Marketing, Customer Service, Analytics), Salesforce/Dynamics 365/SAP Sales Cloud/Oracle CX/HubSpot/Marketo/Veeva CRM, GenAI/Agentic AI/Microsoft Copilot/Azure AI/APIs/enterprise data platforms, Agile/Scrum, Jira/Power BI/SQL/Excel/Azure DevOps/process mapping
Preferred skills
AI for Commercial organizations, Microsoft Fabric/Power Platform/Microsoft 365 Copilot/Dynamics 365, CSPO/CBAP/PMI-PBA/SAFe certification
Technologies
Salesforce, Dynamics 365, SAP Sales Cloud, Oracle CX, HubSpot, Marketo, Veeva CRM, Microsoft Copilot, Azure AI, Jira, Power BI, SQL, Excel, Azure DevOps, Microsoft Fabric, Power Platform
Responsibilities
Document business requirements, user stories, and acceptance criteria; Lead workshops and process discovery sessions; Drive stakeholder adoption and change management; Measure KPIs and business value realization
Seniority
Senior, hands-on IC
