Sr. Director/General Manager Americas Instrument Services
Core
Lead the North America Service Organization for Chromatography and Mass Spectrometry Division, driving profitable growth, operational excellence, and customer experience.
Role type
Senior Director / General Manager, Service Operations
Builds
Service delivery, operational performance, and customer outcomes for Research and Applied markets
Domain
Life Sciences / Analytical Instruments (Chromatography, Mass Spectrometry)
Deliverable
client delivery
Required skills
P&L ownership, strategic planning, operational management, customer relationship management, talent development, data-driven decision making, continuous improvement methodologies
Preferred skills
Knowledge of chromatography and mass spectrometry, experience with enterprise accounts, MBA or equivalent leadership experience
Technologies
Digital, connected, and AI-enabled service capabilities
Responsibilities
Lead Field Service, Technical Support, and Service Sales functions; Develop and execute strategic plans for revenue growth and profitability; Partner with Commercial teams to align offerings to customer needs; Represent the company with key strategic and enterprise accounts; Build and develop a geographically dispersed service organization
Seniority
Senior, hands-on IC with strategic leadership scope
