Technical Support Manager
Core
Provide expert-level technical support for sophisticated analytical and microscopy systems to optimize customer research capabilities.
Role type
Senior Technical Support Specialist (Scientific Instrumentation)
Builds
Customer research outcomes via optimized analytical and microscopy system performance
Domain
Life Sciences / Scientific Instrumentation
Deliverable
client delivery
Required skills
troubleshooting complex scientific equipment, remote diagnostics, project management, technical documentation, regulatory compliance knowledge, Windows-based software proficiency, networking, hardware maintenance
Preferred skills
Electronics, Engineering, Physics, or Chemistry background, CRM system expertise, multilingual communication
Technologies
Windows-based software, networking tools, computer hardware, CRM systems
Responsibilities
Resolve complex technical issues for analytical and microscopy systems, collaborate with field teams and R&D, manage customer relationships, travel for on-site support and training
Seniority
Senior, hands-on IC