QAスペシャリスト（Operation & Customer Support）
Core
Ensuring quality and handling customer support for research instruments, reagents, medical devices, and in vitro diagnostic products.
Role type
Quality Assurance Specialist (Operations & Customer Support)
Builds
Quality assurance processes and customer complaint resolution for scientific and medical products
Domain
Life Sciences / Medical Devices / In Vitro Diagnostics
Deliverable
client delivery
Required skills
Laboratory equipment and reagent expertise, SAP/TrackWise/SFDC system proficiency, Business English, Native Japanese
Preferred skills
Medical device or IVD QA experience, Team leadership, ISO knowledge
Responsibilities
Receive and investigate customer complaints, coordinate with overseas manufacturing sites for defect analysis, liaise with internal departments, review and issue investigation reports, provide technical and chemical justifications
Seniority
Staff level, individual contributor