Service Support Specialist II
Core
Provide expert technical support and training for scientific products and solutions to researchers and clinicians, enabling breakthrough discoveries in cancer research, diagnostics, and environmental protection.
Role type
Technical Application Specialist II (Service Support)
Builds
Scientific products and solutions for global research and clinical teams
Domain
Life Sciences / Chemistry / Clinical Diagnostics
Deliverable
client delivery
Required skills
Advanced scientific knowledge (molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry), technical support delivery, complex concept explanation, CRM system proficiency, problem-solving, analytical capabilities, organizational skills
Preferred skills
Medical Laboratory Scientist/Clinical Laboratory Scientist certification, additional language skills, travel flexibility
Technologies
CRM systems, standard office software
Responsibilities
Provide expert technical support and training for scientific products, engage with researchers and clinicians to advance critical work, collaborate to solve complex scientific challenges, explain complex concepts clearly to customers
Seniority
Mid-level, hands-on IC
