Field Service Engineer
Core
Install, service, update, and repair Single Use Technology (SUT) hardware and automation products for bioproduction customers.
Role type
Field Service Engineer (Bioproduction)
Builds
SUT hardware and automation products for bioproduction research and innovation
Domain
Biotechnology / Life Sciences / Single Use Technology
Deliverable
physical/clinical work
Required skills
Electronics and mechanical aptitude, component-level diagnostics, installation and repair of analytical instruments, commissioning and qualification (SAT, IQ/OQ), reading technical diagrams and schematics, Windows OS proficiency, time management, independent field work
Preferred skills
Experience with bioproduction equipment, knowledge of SUT hardware and automation, product training delivery, revenue optimization support
Technologies
Windows operating systems, MS Office, service management software, Single Use Technology (SUT) hardware
Responsibilities
Travel to customer sites to install, service, update, and repair SUT hardware and automation products; Provide expert technical support and problem-solving for bioproduction equipment; Perform commissioning and qualification using SAT and IQ/OQ protocols; Provide basic product training and technical assistance to customers and internal sales teams; Report activities and customer feedback via Sales Force Service desk; Aid in optimizing revenue and demonstrating products to potential customers
Seniority
Mid-level, hands-on IC