Customer Service Representative
Core
Primary contact for order fulfillment, handling product inquiries, credits/debits, returns, and satisfaction issues.
Role type
Customer Service Representative
Builds
Order fulfillment and customer satisfaction
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
order processing, order tracking, root cause diagnostics, complaint resolution, data entry, multi-tasking, relationship building
Preferred skills
SAP, SharePoint
Responsibilities
Process orders via phone, email, and fax; manage order exceptions and tracking; resolve complex customer questions and disputes; process credits, debits, and returns; collaborate with Sales and Warehouse Operations; meet department KPIs.
Seniority
Entry-level to Junior
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