Clinic Patient Access Representative
Core
Provides patient access and scheduling support for new and established patients, serving as a liaison for patients, families, providers, and staff regarding access and service questions.
Role type
Clinic Patient Access Representative
Builds
Appointment schedules and coordinated patient service access
Domain
Healthcare / Patient Access
Required skills
Scheduling coordination, Patient communication, Billing inquiries handling, Documentation in electronic medical records, Insurance information management, Prior authorization processing
Responsibilities
Schedules appointments for services within or outside the system, Processes incoming calls and correspondence related to access and billing, Provides first resolution for patient complaints and access concerns, Documents patient interactions accurately in the electronic medical record, Assists with patient account updates including demographics and insurance information, May complete prior authorizations and referrals
Seniority
Entry-level, operational support