Senior ServiceNow Business Analyst
Core
Translating complex business needs into actionable requirements to drive scalable Service Catalog solutions and improve operational efficiency across the enterprise.
Role type
Senior ServiceNow Business Analyst
Builds
Service Catalog solutions and ITSM/ITOM processes on the ServiceNow platform
Domain
Financial Services / IT Service Management
Required skills
Business process analysis, Requirements gathering, Stakeholder management, Agile/Scrum, ServiceNow platform expertise, Solution design, Acceptance criteria definition, Process governance
Preferred skills
Scrum Master skills
Technologies
ServiceNow, Agile/Scrum
Responsibilities
Manage stakeholders and lead requirements discovery, Collect requirements and design solutions to meet business process needs, Establish acceptance criteria and metrics, Translate technical complexities to business owners, Coordinate between business owners and development teams, Assist in process standards and workflow modernization, Participate in testing and reviews
Seniority
Senior, hands-on IC