IT Operations Shift Lead
Core
Design and maintain infrastructure solutions for servers, networks, and storage systems to support organizational business operations and security requirements.
Role type
IT Operations Shift Lead (Infrastructure)
Builds
Enterprise IT infrastructure and operational stability
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Workflow orchestration, IT Service Management, incident resolution, troubleshooting, shift coordination, process improvement, training delivery
Preferred skills
Leadership fundamentals, gap analysis, non-standard shift adaptability
Technologies
BMC Control-M, ServiceNow, Windows, Linux, Microsoft Teams, Outlook, SharePoint, OneNote, Zoom
Responsibilities
Monitor enterprise job schedules across multiple environments; troubleshoot incidents based on documentation; execute service management requests; coordinate and prioritize shift tasks; provide quality assurance for shift operations; identify and fill knowledge gaps for operators; propose solutions for process gaps; escalate production/scheduling issues to leadership.
Seniority
Individual Contributor, Shift Lead
