Associate Analyst, End User Support
Core
Provide second-line hardware, software, and end-user support for unresolved queries, troubleshoot problems, and manage internal client relationships.
Role type
Associate Analyst, End User Support
Builds
Internal client relationships and support for business processes
Domain
IT Support / End User Computing
Required skills
Hardware troubleshooting, Software troubleshooting, Data management, Microsoft Office proficiency, Knowledge management, Process adherence, Basic system testing, Digital communication, Customer service navigation
Preferred skills
None stated
Technologies
Microsoft documents, databases, standard office equipment, standard software packages
Responsibilities
Provide second-line hardware and software support, Support data management tasks, Manage internal client relationships, Produce and update support documentation, Carry out knowledge management tasks, Develop working knowledge of organizational policies, Organize work schedule and assign short-term tasks, Participate in training and coaching
Seniority
Associate, entry-level with guidance