Senior Manager, Initiatives & Implementation Business Financial Services
Core
Coordinate regional client loyalty initiatives, sales initiatives, communications, sponsorships, and donations to deliver an exceptional client experience for RBC's Business Financial Services.
Role type
Senior Manager, Initiatives & Implementation
Builds
Regional client loyalty programs, cross-enterprise solutions, and integrated communication delivery routines.
Domain
Banking / Financial Services
Required skills
Strategic execution, client experience management, initiative coordination, change management, budget management, event organization, cross-functional collaboration, stakeholder management, digital enablement.
Preferred skills
Growth mindset, diverse and inclusive team development, accreditation maintenance.
Responsibilities
Support delivery of exceptional client experience and resolve client concerns; lead strategic direction execution within the region; coordinate regional client loyalty initiatives; manage regional Reward & Recognition budget and program; organize and participate in regional functions and external events; integrate change management support into initiatives; communicate and reinforce organizational values and implementation plans.
Seniority
Senior, hands-on IC