Recoveries Officer
Core
Recover outstanding balances on Personal Loans and Card Products by analyzing client information, offering repayment options, and recommending litigation or third-party collection.
Role type
Senior IC recoveries officer (collections)
Builds
Repayment plans and collection strategies for RBC's personal loan and card portfolios
Domain
Banking / Credit Management
Deliverable
client delivery
Required skills
outbound/inbound calling, risk assessment, negotiation, MS Excel, analytical decision making, operational risk mitigation, compliance adherence
Preferred skills
portfolio management, knowledge of CAC/CASPER/OLBB systems, experience with Personal Loans/Mortgages/Overdrafts
Responsibilities
Initiate and receive client calls, identify and escalate risk situations, maintain balance between customer care and effective negotiation, resolve complex issues to ensure compliance, act as a referral point for team members, foster team collaboration
Seniority
Mid-level, hands-on IC
